Speed up IT service fixes and improve employee satisfaction.
Identify the root causes of problems and respond quickly to prevent future disruptions.
Change and Release Management
Effective execution of change planning, approval and implementation with automated workflows.
Understand, calculate and influence customer demand for services.
Configuration Item Management
Tracking and management of all IT configuration items, mapping relationships and dependencies between them.
Intelligent robots can provide simple services to employees when they need help.
Knowledge Base Management
Enhance business efficiency through knowledge sharing and collaboration.
Service Level Management
Define SLA service level agreements to automatically match the appropriate response time and completion time.