As a new generation of IT digital operation platform, UST iShared is a platform for enterprises to implement cross-platform and cross-border application integration for the original IT internal architecture; for enterprises, it is a platform to carry out terminal connection, terminal interaction and personal demands; for operations, it is a platform for enterprises to empower IT managers to implement service, data, content and application orchestration and integration.
Based on ITIL, ISO 20000 and UST’s thirteen-year practical experience in managing IT for foreign-funded enterprises, UST has developed an enterprise-level process-oriented IT service management system, which is also a solution to help enterprises effectively improve the level of business service management (BSM).
UST IM Solution makes it easy for customers to access support and get issues resolved effectively without repetition and eliminates problems like asymmetric customer information, inefficient messaging, large numbers of repetitive requests and cumbersome customer service processes.
Knowledge Management The maturity model of UST Knowledge Management System is specially designed for our Chinese clients based on our various industry experience. Leverage management and IT to fully integrate employees with knowledge, to strengthen organizational memory, to elevate employee’s efficiency, to optimize knowledge collaboration, to improve performance, and lay the foundation for sustainable core competencies.
UST Cloud Management Platform unifies configuration management systems, process platforms, automated operations and maintenance management systems, multiple network and storage management systems, and multiple virtualization management platforms to implement detailed authority management, unifying operations and maintenance data and providing a foundation for intelligent operations and maintenance.
UST IT Managed service improves the efficiency and business capability of operation through management and system, thereby saves labor cost. IT interactive services based on business requirements reduce unit costs of IT operation and drive the IT transformation from traditional management to the technological management.
UST IT Professional Service is an all aspects, all in time, and all coverage ser-vice for APAC, providing PC hardware and software to enterprises for end-us-ers, and IT support services for back-office network and server failures.
UST IT End User Management Service is a new IT operation service with service level as the benchmark, business development as the guide, and the goal of implementing the improvement of business capability. UST proposes the service design of product service, operation service, service modularization, and reverse cost control, which implements systemization, business promotion, user experience, and cost control, customizes more professional and appropriate services to maximize the efficiency of resources and funds.
UST Call Center leverages computerized communication technology to handle telephone enquiries from enterprise clients, in particular the ability to handle large volumes of calls simultaneously, the ability to display caller numbers, the ability to automatically assign incoming calls to appropriately skilled personnel, and the ability to record and store all incoming calls.
UST BPO Solution improves the ability to automate customer processes by shifting the customer's administrative and operational processes, freeing the enterprise's limited resources from non-core business to better focus on core business. BPO solution includes call center outsourcing, call center customer service, process management, personnel scheduling management and seat rental services.
UST has accumulated a wealth of best practices of Weak Current Engineering Integration Projects for IT infrastructures which conform to the industry codes and standards from numerous successful cases. Weak Current Engineering Integration Projects includes implementation of structured cabling, data center infrastructures, regional optical brazing, etc.
UST's ITIL-based IT Maturity Assessment Consulting is a CMMI-Svc model-based service product, guide enterprises to improve their overall IT operations and management maturity, including IT operations maturity assessment reports and IT operations maturity enhancement and milestone planning.
UST Enterprise Cloud Drive provides a secure and highly scalable private cloud storage solution for enterprise. The windows-like user interface, compatibility with hundreds of file formats and real-time online communication leverages users to edit online quickly and effectively; provides centralized document storage and management, cross-platform sharing and access, department and authority management, office collaboration to expand enterprise data capacity, centralize business data and build a knowledge base.
UST SAP License Optimization provides clients with valuable SAP license insights and value-added project deliverables. It detects inactive user accounts where USMM counts and consumes licenses, users that are not correctly classified or default to full professionals, and users that are over-authorized with assigned license types, while providing reports on user license optimization and cost saving potential.
UCC Solution - Unified Communication System is a new communication model that integrates computer technology with traditional communication technology. At its core, it allows employees to communicate freely with data, images and sound, from any device, over any network, at anytime and anywhere. Unified communications systems combine all message types: voice, fax, email, mobile SMS, multimedia and data, bringing diversity of choice and efficiency to employees. Based on interconnection at the network level while enabling integration and collaboration at the application level.
UST IT Infrastructure Operation Solution is a comprehensive solution that combines IT infrastructure O&M services, infrastructure O&M automation tools and digital O&M transformation consulting. It implements high availability of infrastructure, result-oriented digital O&M model and synchronized response to customer service business development, effectively improving the efficiency, quality and value of customer IT infrastructure O&M.
UST iDigital Service Solution through technology, knowledge, management and resources to empower enterprise IT operation, to make IT operations easier. Through the design of digital service scenarios, data governance, platform integration and service reconfiguration to improve the business responsiveness of IT operation, achieve data governance and intelligent technology management, to meet the experience needs of digital native users and the demand for service differentiation in the business ecological model.
UST Medical Digital Visualization Solution effectively address the difficulties of communication in the medical field through the new digital technology application, video production, medical animation, portal platform design and production, through new technologies such as video, VR, AR and MR. Based on the professional theoretical and practical knowledge of medical experts and technical teams, medical information is better accessed and understood through WeChat, Mini Programs and H5.
UST Retail Store IT Operation Solution is an integrated solution designed to meet the specific needs of the retail industry in all phases of IT service delivery throughout the store lifecycle, providing one-stop services for enterprises, including ITSM, IM, CMDB, IT Portal and other innovative digital technologies. Based on ITIL service architecture, UST helps enterprises reshape traditional service model and architecture, covering store operation service desk, standard store construction management, centralized monitoring and digital operation service.
UST has 4 talent training systems for our employees, including vocational skills, technics, general competences and leadership, to conduct multi-dimensional and multi-level training of talents and so stimulate unlimited potential.